Effective Date: July 27, 2024

At PCPM Group LLC, we understand that trust is built on transparency. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or using our IT Asset Disposition (ITAD), data destruction, electronics recycling, and technology lifecycle management services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when contacting us, requesting a quotation, scheduling a service, or communicating with our team.

This information may include:

• Full name
• Company or organization name
• Email address
• Telephone number
• Business address
• Job title
• Service requests or project information
• Any information you choose to include in your communications with us

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• Website usage statistics

2. How We Use Your Information

The information we collect allows us to operate our business efficiently and provide a better customer experience.

We may use your information to:

• Respond to inquiries and support requests
• Prepare project proposals and quotations
• Schedule equipment collections and services
• Communicate project updates
• Improve our website and customer experience
• Process transactions where applicable
• Maintain business records
• Meet legal, regulatory, and contractual obligations
• Protect our business against fraud or unauthorized activity

We only collect information that is relevant to providing our services and improving our operations.

3. Information Sharing

PCPM Group does not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers who assist us with business operations such as:

• Website hosting
• Email communications
• IT support
• Analytics services
• Logistics and transportation partners
• Payment processing (where applicable)

These providers are only permitted to use your information to perform services on our behalf and are expected to maintain appropriate security measures.

We may also disclose information when required by law or to protect the rights, property, or safety of PCPM Group, our customers, or others.

4. Data Security

Protecting your information is an important part of our business.

PCPM Group implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmitting or storing information is completely secure, we continually work to maintain appropriate security measures to protect the information entrusted to us.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and better understand how visitors interact with our content.

Cookies may be used to:

• Remember user preferences
• Improve website performance
• Analyze visitor behavior
• Enhance website functionality
• Measure website traffic

You may disable cookies through your browser settings; however, doing so may affect certain website features.

For additional information regarding our use of cookies, please review our Cookie Policy.

6. Third-Party Links

Our website may contain links to external websites operated by third parties.

PCPM Group is not responsible for the privacy practices, content, or security of external websites. We encourage visitors to review the privacy policies of any third-party websites they choose to visit.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Maintain business records
• Comply with applicable legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

Once information is no longer required, it is securely deleted or otherwise disposed of using appropriate methods.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where legally permitted
• Request restrictions on certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

9. Children’s Privacy

Our website and services are intended for businesses and organizations. We do not knowingly collect personal information from individuals under the age of 13.

If we become aware that personal information has been submitted by a child, we will take reasonable steps to remove it promptly.

10. Changes to This Privacy Policy

PCPM Group may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any revisions will become effective immediately upon publication on this page. We encourage visitors to review this policy periodically to remain informed.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

PCPM Group LLC

Headquarters
510 E. Barnard St., Suite 44
West Chester, PA 19382
United States

Office Hours
Monday – Friday: 9:00 AM – 5:00 PM

Office Phone
+1 (484) 999-0168

General Inquiries
customerservice@pcpmgroup.net

Sales
sales@pcpmgroup.net